Terms and Conditions

Ordering and Payment

We accept orders from customers worldwide. We accept payments in New Zealand dollars. Please use our secure online payment options. We accept payment by Visa, Mastercard and American Express Credit and Debit Cards via a secure server to protect you from fraud. We do not receive or store your credit/debit card details but only the confirmation of the completed transaction.

Please remember that goods will not be dispatched until funds have cleared.

We reserve the right to notify if any order has incorrectly calculated cost, shipping, or quantity error. This email will be sent to you in 24 hours and we will give options to proceed forward.

At times products will sell out and we may have a slight delay in sourcing new supplies.  Again, we will inform you immediately of any delays.

Privacy Policy

We do not disclose buyer’s information to third parties. Email addresses are used by only us where indicated by customers that they wish to receive information on promotions and offers.
Customer addresses and delivery details are only shared with third parties responsible for carriage of goods.

Returns Policy

If there is problem, please contact us and give us your contact and order details, and tell us the reason why you are not happy with your goods. If for some reason you are not satisfied, return the item to us in original condition.

Upon return and inspection we will be pleased to promptly issue a full refund, minus shipping and handling charges.

All returns must be processed within 14 days of purchase.

Exception:  Delivered courier packages need to be put away to protect them from the weather conditions each season brings – so please ensure you are not leaving items outside. We strongly recommend to ship to an address where someone is available to receive the item from the courier directly.
Courier companies do NOT cover perishable goods and will NOT accept charges or claims for goods that are left outside unattended and perish, nor do we unfortunately.

If nobody is home to collect the items and the items go missing, again these are not covered.

Shipping

The shipping cost is calculated and added to the total amount on the checkout page.

We process and dispatch all orders within 48 hours on normal business days. Our products are couriered in secure cardboard boxes and handled by a number of Courier service providers. You should receive your order within 1-3 working days anywhere in New Zealand, allowing an extra day for rural delivery.

If you wish to have 'signature required' delivery of your goods, you need to ask so we can organise this.

As each region in NZ differs for postage costs and courier costs, we reserve the right to request additional payment should the direct cost be more than the quoted amount.  Should the costs be less, we do reimburse our customers direct to a credit card or bank account.

Please note that for bulk orders and gift box purchases, the shipping rates may differ.

International orders are shipped with NZ Post using a semi-tracked service.  Delivery times can vary greatly, but for updated information on delivery timeframe targets please see the NZ Post website.

Contact us to discuss your shipping requirements if you are not sure.

Cancellation Policy

You may cancel your order at any time prior to its dispatch by emailing info@crazycandies.co.nz.

We are unable to cancel and refund orders for Promo Packs if the order has already been processed.

Once cancellation is confirmed, your order will be deleted immediately and you will be notified as such.

A full refund will only be applied if payment for the order has been received.

We reserve the right to cancel your order if payment has not been received within 5 business days of placing the order. You will be notified of the cancellation.